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Frequently Asked Questions

Can anyone access Polymermarketplace to buy polyolefin material?
Polymermarketplace is a closed e-commerce platform. You must be a registered user with a valid username and password to access Polymermarketplace. You will have to meet the supplier’s criteria to become a registered user. Please contact your supplier’s sales administrator for information on how to register as a Polymermarketplace customer. Polymermarketplace does not have authority nor input over a supplier’s requirements for becoming a registered user.
How much does it cost to use Polymermarketplace?
For producers/sellers of polyolefin material, we offer Polymermarketplace on a monthly service fee with tiered rates based on volume transacted via the platform each month. The more you sell, the greater the discount. Please contact Polymermarketplace for a free demonstration and price quote. Registered customers of suppliers using Polymermarketplace do not pay a fee to access and transact via our platform.
Can Polymermarketplace be customized to match my company’s branding criteria?
Yes – Polymermarketplace is designed as a sales complement that can be customized to match your company’s branding, including placement of logos and color schemes. Please contact Polymermarketplace to learn more about company branding possibilities.
Can Polymermarketplace be hosted within my organization?
Yes – Polymermarketplace can be hosted on our secure external servers OR on your own company servers. Our servers use encryption protocols to ensure maximum protection against unauthorized data breaches.
Can Polymermarketplace be connected to existing CRM systems?
Yes – Polymermarketplace is designed to be compatible with existing CRM systems. Please contact Polymermarketplace to learn more about integration possibilities with your CRM system.
Can Polymermarketplace be integrated to existing ERP systems?
Yes – Polymermarketplace was designed and built to integrate with leading ERP systems such as SAP, Microsoft Dynamics, Oracle and others. We do not provide actual integration services, but have a strategic partnership with ERP integration specialists to assist with integration issues. Costs for integration services are separate and distinct from those of Polymermarketplace. Please contact Polymermarketplace to learn more about ERP integration possibilities.
Does Polymermarketplace offer 24/7 technical support?
Yes – Polymermarketplace representatives are available to answer technical questions 24 hours a day, seven days a week. You can present your questions via a customer support email address or by calling a toll free telephone number. Questions related to product specifications or delivery should be directed to the producer’s representatives for proper response.
Does Polymermarketplace offer multilingual support?
Polymermarketplace allows the user to set language preferences for the platform interface via the settings tab. Email and live technical support is only offered in English.
How can Polymermarketplace reduce my costs?
Polymermarketplace can minimize certain costs in your sales chain, including, but not limited to: warehousing costs, sales personnel costs, back office (administration) costs, fixed overhead costs, financing costs and many more. Contact Polymermarketplace to learn more about how our technology can provide greater cost savings and increased sales margins.
Is it possible to handle invoices & payments through Polymermarketplace?
No – Polymermarketplace is a B2B e-commerce platform that allows direct access between producers and customers. Our technology facilitates the sale process – from offer to order confirmation. All invoices and payments are handled by the producer/supplier and the customer. Polymermarketplace is not a buying party nor a selling party in any of the transactions handled through our platform.
Does Polymermarketplace support multiple time zones?
Yes – Polymermarketplace offers a real-time time zone converter that allows a user to make offers and bids from different time zones. This reduces the chances of a miscalculation of an offer-bid start and end time by the user.
Can Polymermarketplace be used in various global regions?
Yes – As long as you have a connection to the internet, Polymermarketplace can be accessed everywhere... anywhere... anytime...
Can Polymermarketplace be used on mobile devices?
Yes – Polymermarketplace offers both standard and mobile website access. It automatically detects if you are accessing the platform via a desktop or mobile device and adjusts the interface to fit the device. Our team is developing a native mobile app for administrators.
Can I view the status of my pending orders on Polymermarketplace?
Polymermarketplace allows quick access to bid and order history. You can easily identify if you have the leading bid in an auction or if your winning bid has been confirmed by the producer.
Is there a fee for using customer or technical support?
No – Technical and customer support is included in our monthly service fee. Customers can contact Polymermarketplace 24/7 free of charge.
How can Polymermarketplace be implemented into my existing system?
We have a strategic partnership with a group of qualified ERP integration specialists to assist with all backend integration issues (separate costs apply). Polymermarketplace also offers dedicated support and training of sales personnel about best practices & sales techniques to maximize the impact Polymermarketplace will have on your sales efforts.
What support does Polymermarketplace provide before, during and after implementation?
Our team is ready to work with you to overcome any change management concerns. We will guide your organization through the process of implementing and using our powerful technology to ensure you achieve maximum results.
Can Polymermarketplace provide custom features to service my company’s needs?
Yes – Polymermarketplace can provide custom features and functionalities to fit your company’s needs. For example, you may wish to add invoice and delivery tracking services. Separate development costs for additional features and functionalities are applicable. Contact Polymermarketplace to discuss questions about custom development and associated costs.
How long does integration of Polymermarketplace with my company’s ERP system take?
It is difficult to assess your ERP integration needs without knowing your company’s system requirements. Please contact Polymermarketplace to discuss your ERP integration questions and associated costs.
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