FAQ

Who is Polymermarket­place designed for?

Polymermarketplace is B2B e-commerce software specially designed for sellers of polyolefin material. It is meant to be used as a complementary sales tool for companies that want to integrate a digital sales strategy. You invite your customers to access your own branded platform with a unique username and password. Polymermarketplace is not a buyer or reseller; our software is intended to facilitate sales transactions.

How much does it cost to use Polymer­marketplace?

We offer our platform on a “pay-per-transaction” basis. That’s right. No fee unless you sell material using our technology. We only charge less than one percent on the volume transacted, billed on a monthly basis. That’s it. No minimum monthly service fees or other hidden charges. To add more certainty to your monthly expense, our commission rate is capped to not exceed a certain amount per metric ton sold. The fee is paid by the seller using our platform, not the buyers invited to transact business via the platform. Contact us for more information on pricing and to schedule a free demonstration.

Can Polymer­marketplace be customized to match my company’s branding?

Yes. Polymermarketplace is designed to complement your sales efforts. The platform will be customized to match your company’s branding, including placement of logos and color schemes. You can even use your own company domain name! The idea here is to ensure that your customers know they are dealing with your company when buying material and not a third party sales agent. Please contact Polymermarketplace to learn more about company branding possibilities.

Can Polymer­marketplace be hosted within my organization?

Yes. Polymermarketplace can be hosted on our secure external servers OR on your own company servers. Our servers use encryption protocols to ensure maximum protection against unauthorized data breaches.

Does Polymer­marketplace offer 24/7 technical support?

Yes. Polymermarketplace representatives are available to answer technical questions 24 hours a day, seven days a week. You can present your questions via a customer support email address, instant messaging or by calling. Questions related to product specifications or delivery should be directed to your commercial representatives for proper response.

Can Polymer­marketplace reduce my operational costs?

Yes. Polymermarketplace can minimize certain costs in your sales chain such as warehousing costs, sales personnel costs, office administration costs, fixed overhead costs, financing costs and many more. Contact Polymermarketplace to learn more about how our technology can provide greater cost savings and increased sales margins.

Is it possible to handle invoices and payments through Polymermarket­place?

No. Polymermarketplace is B2B e-commerce software that allows direct access between producers and customers. It is an offer to order confirmation system. All invoices and payments are handled by the producer/supplier after confirmation of orders on the platform.

Can Polymer­marketplace be used in various global regions?

Yes. You can set regional preferences such as time zone, currency and units of measurement. The platform is built with features to facilitate sales between different global regions.

Does Polymer­marketplace offer multilingual support?

Yes. Polymermarketplace allows users to set language preferences for the platform interface via the settings tab. This will change the interface and emails generated from the platform to the preferred language. Live e-mail and technical support is only offered in English.

Does Polymer­marketplace support multiple time zones?

Yes. Polymermarketplace offers a real-time time zone converter that allows users to make offers and bids from different time zones. This reduces the chances of miscalculation of offer/bid start and end times by the user.

Can Polymer­marketplace be used on mobile devices?

Yes. Polymermarketplace offers both standard and mobile website access. It automatically detects if you are accessing the platform via a desktop or mobile device and adjusts the interface to fit the device.

Can I view the status of my pending orders?

Yes. Our software allows quick access to bid and order history. Users can easily identify if they have the leading bid in an auction or if their winning bid has been confirmed. Users can also select to be notified of new offers and status of bids via SMS messages on their mobile phone.

Is there a fee for using customer or technical support?

No. Technical and customer support is included in our pricing. Customers can contact Polymermarketplace 24/7 free of charge.

How can Polymer­marketplace software be integrated into my existing system?

Our platform can be easily integrated into your existing website or by creating a separate domain name to house the platform. The idea here is that your customers will know they are interacting with your company and not a third-party agent. In addition, we have a strategic partnership with a group of qualified ERP integration specialists to assist with all backend integration issues (separate costs apply). Polymermarketplace also offers dedicated support and training of sales personnel about best practices and sales techniques to maximize the impact Polymermarketplace will have on your sales efforts.

What support does Polymermarket­place provide before, during and after implementation?

Our team will work with you to assess your company’s specific needs and concerns. We provide training for your staff from the initial setup to sending out your first offers. Our software includes built-in help documentation and we even provide a “quick start” guide and short intro video to send to your customers when introducing them to your new custom sales platform. We are always available to answer your questions throughout the process of implementing and using our powerful technology.

Can Polymer­marketplace provide custom features to service my company’s needs?

Yes. Polymermarketplace can provide custom features and functionalities to fit your company’s needs. For example, you may wish to add invoice and delivery tracking services. Separate development costs for additional features and functionalities may be applicable. Contact Polymermarketplace to discuss questions about custom development and associated costs.

Can Polymer­marketplace be synced with existing CRM systems?

Yes. Polymermarketplace is designed to be compatible with existing CRM systems. In fact, our platform works best when it is synced with your back-end systems making the process of offering and confirming sales faster and easier. Please contact Polymermarketplace to learn more about integration possibilities with your CRM system.

Can Polymer­marketplace be integrated to existing ERP systems?

Yes. Polymermarketplace was designed and built to integrate with leading ERP systems such as SAP, Microsoft Dynamics, Oracle and others. We do not provide actual integration services, but have a strategic partnership with ERP integration specialists to assist with integration issues. Costs for integration services are separate from those of Polymermarketplace. Please contact us to learn more about ERP integration possibilities.

How long does integration with my company’s ERP system take?

It is difficult to assess your ERP integration needs without knowing your company’s system requirements. Please contact Polymermarketplace to discuss your ERP integration questions and associated costs.

Can I ask you another question?

Yes! Please contact us and we’ll be happy to answer all of your questions.

Get in touch with us today to learn more and start your risk-free trial.